Quality Management Support

Process mapping, production and amendment of manuals, quality auditing, and quality data analysis are just some of the ongoing activities a quality orientated business must incorporate. In today’s competitive commercial environment Quality Manager’s usually have their hands full managing the system not to mention the nuances that exist in all organisations that may hamper efficient operation of the system.

Various documents need to be amended, new process need to be designed, mapped and implemented, yet the business units concerned can’t spare the resource and you can’t compromise your independence.

If this sounds familiar PEC Quality Management Support can help.

Process Mapping

Process’s exist in all organisations, they're the lifeblood that permeate every aspect of your operation and connect your business to your customers and suppliers. A quality system will ensure that not only are the right processes in place but also that they are mapped correctly eradicating weak links in the chain of operation.

Flowcharts appropriately placed in your operations manuals can often explain complex activities far better than plain text and can greatly reduce the burden of manual production and amendment. PEC process mapping will do this for you freeing your staff to do what they do best.

Document Production

You’ve taken the positive step to become a quality orientated organisation. The senior management team are committed, and staff are aware of their obligations towards quality. Great, now all that’s needed is the production of the necessary manuals, forms and policy documents to make it all work, who’s going to do it ...... and when? Will it be done within the required time frame on top of the current workload?

PEC document production can help.

Document Amendment

Document production is one thing but keeping manuals up to date is an often overlooked activity until it’s too late. We usually find this out when something has gone wrong and the investigation identifies that a process or procedure has changed but the operations manual or documentation hasn’t been updated to reflect the change. Alternatively it may be identified during a re-accreditation inspection or third party audit relating to a major contract.

If you're planning the time to review processes and procedures on a regular basis you should also plan the time to amend the associated documentation but as we all know production and delivery are king and the task of amending the necessary documentation gets a low priority, or the resource to do the job simply isn’t allocated. Staff resources are valuable and expensive so why not let them concentrate on doing what they do best and let PEC update your documentation.